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Get in touch with the team behind Lumo
Got a question about the product, switching or an implementation? Leave a message and you get an answer from someone at Sales Surge who knows the CRM. No call center, no handoffs.
- Answers from the team that built the CRM
- In Dutch or English
- A reply within a week
What to contact us about
Lumo is made by Sales Surge, the agency behind more than 150 CRM implementations and a Pipedrive Platinum Partner. So when you fill in the contact form, you reach the people who build the product and set it up for customers. There is no separate sales department passing your question on to someone else.
Most questions we get fall into a few groups. Does the CRM fit our process? Can we bring our data from Pipedrive, and what about data from another system? What does it cost for our team? Does it work with our mail client? Where is the data and who can access it?
Some of those we can answer right here. Gmail and Google Calendar sync today. The Outlook and Microsoft 365 integration is planned, and until then the personal BCC address works with any mail client. Data is hosted in London. There is no mobile app, you work in the browser, on your phone too. The rest we are happy to answer personally, because the answer usually depends on how you work.
If you already know you want to see the product, book a demo straight away. If you want to click around yourself, request a trial workspace. For everything else, this form is the fastest route. Many questions are already answered in the FAQ.
Pick what fits your question
Every route reaches the same team. The difference is what you get back.
Book a demo
See the product next to your own process and ask your questions. Afterwards you get a quote. Book a demo.
Request a trial workspace
We prepare a workspace for you with the modules you want to test. Request a trial.
Ask a question
A question about the product, pricing or your switch? Use the form at the bottom of this page or email info@sales-surge.nl.
A price for your team
The price depends on the number of users, the modules and whether you outsource the setup. Want a direction first? Say so in your message. About pricing.
Switching
Questions about your data from Pipedrive, HubSpot or spreadsheets. We tell you plainly what the wizard does and what we do by hand. Migration service.
Privacy and security
Questions about where your data lives, who can access it and how to handle a GDPR request. Security and privacy.
What happens after you send the form
This is how it goes, from your message to an answer.
You see a confirmation
Right after sending, you see below the form that your message came in. If sending fails, you see our email address there, so your question does not get lost.
Your message arrives as a lead
It lands in our own Lumo workspace, as a lead with your name, company and question. Our team gets a notification. So we work in the very CRM you are asking about.
The right person picks it up
Someone at Sales Surge reads your message and decides who can answer it best. A product question goes to someone who builds the CRM, a setup question to someone who does implementations.
You get an answer
Within a week you hear from us. If the answer is short, you get it by email. If we need more context, for example about your process or current system, we ask that first.
A call if that helps
If a demo or a short call works better than an email, we suggest it. You are not committed to anything.
Who you talk to
Sales Surge is a Dutch agency for CRM and RevOps. Sander Vergouwen is the founder. Pieter Meijer and Bart-Jan Hin are partners, Bart-Jan with more than twenty years of experience in sales, CRM and RevOps. Together with the team they set up CRMs at B2B companies, and Lumo grew out of that work. Read more about us.
That means you talk to someone who knows how a pipeline runs in practice, what goes wrong in a migration and where teams drop off in the first weeks. If you ask for something Lumo cannot do, you hear that too. We would rather say it now than have you find out yourself a month in. And if the answer is that something is not there yet but is planned, such as the Outlook integration, we say exactly that, without promising a date we cannot keep.
Company details
- Sales-Surge B.V.
- Professor W.H. Keesomlaan 12, 1183 DJ Amstelveen, the Netherlands
- Email: info@sales-surge.nl
- Phone: +31 6 5350 9843
- Chamber of Commerce 99261758
Do you have a privacy request about data that Sales Surge holds about you, for example from an earlier request? Email info@sales-surge.nl with your request. If it concerns data in the workspace of one of our customers, that customer is your first point of contact. Lumo has tools for that, such as an export of everything held about a person and erasure with double confirmation.
Good to know before you get in touch
If you work in Microsoft 365 and Outlook, you are welcome. Gmail and Google Calendar sync today, the Outlook and Microsoft 365 integration is planned, and the BCC address already works with any mail client. There is no mobile app, the web version works on your phone too. Data is hosted in London. If some points weigh heavily for you, mention them in your message. Then we start there.
Frequently asked questions about contact
How soon will I get an answer?
We get in touch within a week. Sometimes the answer is complete right away, sometimes we ask a question back first.
Can I email instead of using the form?
Yes. Email info@sales-surge.nl. The form does help us get your question to the right person straight away.
Can I call?
Yes, on +31 6 5350 9843. If nobody picks up because we are with a customer, send an email or fill in the form. Then your question is on record and we pick it up.
Who is Sales Surge?
The agency behind Lumo. Sales Surge is a Pipedrive Platinum Partner and has done more than 150 CRM implementations. About us.
Can I create an account right away?
No. There is no self signup. You request a trial workspace and we prepare it for you.
Do you speak English?
Yes. The CRM works in Dutch and English, and so do we.
What happens to the details I enter?
We only use them to contact you about Lumo. Your message arrives as a lead in our own workspace.
I am already a customer with a question about my workspace. Where do I go?
Here as well, or email info@sales-surge.nl. Mention your company and workspace, and your question reaches the people who know your setup.
Send us a message
Tell us briefly what your question is and how to reach you. We get in touch within a week.
We ask for your name, work email, company and the number of users. Job title, phone and your question itself are optional, but with a short note your message reaches the right person faster. Rather email? Write to info@sales-surge.nl.